Most frequent questions and answers

Microsoft Office 365 is a cloud-based suite of productivity applications and services offered by Microsoft as a subscription service. It includes a range of popular applications such as Word, Excel, PowerPoint, Outlook, and others, as well as additional services such as OneDrive, SharePoint, Teams, and Exchange Online.

Office 365 provides users with the ability to access and use these applications and services from anywhere with an internet connection, using any device, including desktops, laptops, tablets, and smartphones. This makes it a highly flexible and scalable solution for businesses and individuals of all sizes.

One of the key benefits of Office 365 is that it is a constantly evolving platform, with new features and updates being added regularly. This ensures that users have access to the latest and most up-to-date tools and technologies to help them be more productive and efficient.

Office 365 also offers a range of security and compliance features to help ensure that user data is protected and that businesses can meet their regulatory requirements. This includes features such as data encryption, multi-factor authentication, and advanced threat protection.
Overall, Microsoft Office 365 is a powerful and flexible productivity platform that offers users a wide range of tools and services to help them work more efficiently and effectively. It is designed to meet the needs of businesses and individuals of all sizes, and offers a high degree of security and compliance to help protect user data and meet regulatory requirements.

Cloud-based infrastructure refers to the use of virtualized resources, such as servers, storage, and networking, that are provided by a third-party provider over the internet. This infrastructure is typically managed and maintained by the provider, allowing businesses to focus on their core operations without having to worry about the underlying infrastructure. Cloud-based infrastructure can be used for a wide range of purposes, including hosting applications, storing data, and providing computing resources on demand. It offers a number of benefits, including scalability, flexibility, and cost-effectiveness. With cloud-based infrastructure, businesses can easily scale their computing resources up or down as needed, without having to invest in additional hardware or infrastructure. Cloud-based infrastructure can be deployed in a number of different ways, including public, private, and hybrid clouds. Public cloud infrastructure is offered by Microsoft Azure, and is typically used for hosting applications and storing data. Private cloud infrastructure, on the other hand, is dedicated to a single organization and can be hosted on-premises or in a third-party data centre. Hybrid cloud infrastructure combines elements of both public and private clouds, allowing businesses to leverage the benefits of both. Overall, cloud-based infrastructure offers businesses a flexible and cost-effective way to manage their computing resources. By leveraging virtualized resources provided by a third-party provider, businesses can reduce their infrastructure costs, improve scalability and flexibility, and focus on their core operations.
PMIT work with Microsoft to deliver and use best-in-class solutions across the range of services & solutions that we provide.  With specific reference to protecting company data PMIT adhere to and support Microsoft’s managed services data protection policies as laid out below. Microsoft protects customer data in its managed services offerings through a comprehensive set of security and privacy measures that comply with industry standards and regulations, as well as its commitment to continuous improvement.  Below are some of the key ways Microsoft protects customer data: 1.       Compliance: Microsoft has implemented comprehensive compliance programs, such as the Microsoft Trust Centre, to ensure that its managed services comply with industry standards, regulations, and certifications. Microsoft’s managed services are regularly audited by independent third-party auditors to ensure compliance. 2.       Data Encryption: Microsoft uses encryption to protect customer data both at rest and in transit. Data is encrypted using industry-standard encryption algorithms, and access to the data is controlled through identity and access management solutions. 3.       Threat Detection and Response: Microsoft has implemented advanced threat detection and response mechanisms, such as machine learning-based security analytics and automated threat response, to proactively identify and mitigate potential security threats in its managed services. 4.       Network Security: Microsoft has implemented robust network security measures, such as firewalls, intrusion detection and prevention systems, and distributed denial-of-service (DDoS) protection, to protect its managed services against network-based attacks. 5.       Physical Security: Microsoft’s data centers are physically secured using multiple layers of security, including biometric authentication, 24/7 surveillance, and access control systems, to protect customer data against physical threats. 6.       Privacy: Microsoft has implemented strong privacy policies and practices to protect customer data. Customers can control their data and decide how it is used, accessed, and shared. Microsoft also offers transparency reports to provide customers with visibility into government data requests. 7.       Continuous Improvement: Microsoft continuously monitors and improves its managed services to ensure that they meet the evolving security and privacy needs of its customers. Microsoft regularly updates its security and privacy features and provides customers with security advisories and best practices.

A cloud computing platform is a virtualized computing environment that provides on-demand computing resources over the internet. It allows users to safely access a pool of computing resources, such as servers, storage, and applications, that can be rapidly provisioned and released with minimal management effort or service provider interaction. Resources are dedicated to users when required and released when not in use thus minimizing costs. 

Cloud computing platforms offer several benefits, such as cost savings, scalability, flexibility, and reliability. Users can quickly provision and release computing resources as needed, paying only for what they use, and avoid the upfront costs associated with purchasing and managing hardware and software.

Cloud computing platforms also offer high scalability, allowing users to quickly scale up or down computing resources as needed to accommodate changing business needs. Additionally, cloud computing platforms offer flexibility in terms of location and accessibility, allowing users to access computing resources from anywhere with an internet connection.

Finally, cloud computing platforms offer high reliability and availability, with service providers offering multiple redundant data centres, backups, and disaster recovery options to ensure continuous availability of services.

Managed Print Services (MPS) is a type of service that allows businesses to outsource the management and optimization of their printing infrastructure. MPS providers typically work with businesses to analyze their current printing practices and equipment, identify areas for improvement, and implement a customized solution to optimize printing processes, reduce costs, and improve productivity.